Privacy Policy

Last updated: 29 June 2026

Fleetalyse is a trading name of Fleeta Limited. This policy explains what personal data we collect, why we collect it, how we use it and the choices available to you.

1. Who we are

Fleetalyse provides tracker hardware, customer portal tools, subscriptions, SIM connectivity, fleet tracking, telematics, remote tachograph and related commercial services. Fleeta Limited is the controller for personal data collected through the website, shop, portal, support and onboarding processes unless stated otherwise.

2. What we collect

Identity and contact details such as names, company names, email addresses, phone numbers, billing details and account credentials.
Customer portal records including login activity, password setup status, terms acceptance, device registrations, claims, linked devices, SIMs, subscriptions, top-ups and prepaid code redemption history.
Shop and payment records including orders, Stripe checkout references, Stripe customer/subscription/payment identifiers, prepaid subscription code status and refund or cancellation notes.
Device and vehicle data including IMEI, serial numbers, registration marks, make, model, activation status, subscription expiry, service state and support history.
Location and telematics data where a tracker or connected service is active, including positions, route history, alerts, events, diagnostics and related fleet activity.
Technical and security data such as IP address, browser details, device type, access logs, fraud checks, failed login attempts, Turnstile verification and audit logs.
Support communications, email delivery logs, admin notes, troubleshooting records and admin impersonation audit events.

3. How we use personal data

To operate the website, shop, customer portal, registration, trial, top-up, subscription and prepaid code workflows.
To create and manage portal accounts, link devices, verify ownership or eligibility and prevent duplicate or fraudulent registrations.
To process payments through Stripe, manage subscription status, handle failed payments and suspend or reactivate service where required.
To provide live tracking, route history, alerts, fleet reports, diagnostics and related Fleetalyse platform features.
To send transactional emails such as setup links, trial confirmations, subscription updates, prepaid codes and support notifications.
To provide support, investigate faults, manage claims, review suspicious devices and improve service reliability.
To meet legal, tax, accounting, security, fraud-prevention and record-keeping obligations.

4. Lawful bases

Depending on the situation, we process data because it is necessary for contract performance, pre-contract steps, legal compliance, our legitimate business interests, security, fraud prevention or your consent.

5. Location and tracking data

Fleetalyse uses location and telematics data to provide the tracking services requested by customers. Authorised users may access vehicle positions, route history, alerts and related records according to account permissions. Customers are responsible for ensuring their own lawful basis, driver notices and internal tracking policies.

6. Sharing data

We may share data with trusted providers involved in hosting, email delivery, payment processing, Stripe billing, customer support, security, mapping, SIM connectivity, tracker provisioning, analytics and core service delivery. We may also share data where required by law or to protect rights, safety and business operations.

7. Stripe and payments

Stripe processes card and payment details. Fleetalyse stores Stripe references and payment/subscription status, but does not store full card numbers on its own systems.

8. Admin access and impersonation

Authorised Fleetalyse admins may access account, device and support records to provide service. Where admin impersonation is used to view the customer portal for troubleshooting, the event is logged and dangerous billing or activation actions should be blocked or carefully controlled.

9. Retention

We keep data for as long as reasonably needed to provide the service, manage subscriptions and devices, resolve disputes, investigate fraud/security events, maintain audit records and meet legal or tax obligations. Location and operational data retention may vary by service configuration.

10. Security

We use proportionate safeguards including access controls, password hashing, CSRF protection, bot protection, audit logging and payment-provider separation. No internet-based system is completely risk free, but we work to protect customer, device and tracking records.

11. Your rights

Subject to applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent where consent applies.

12. Contact

For privacy questions, contact [email protected].